Privacy policy

Last updated: July 20, 2025

At Manatee, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website www.manatee.in, make a purchase, or contact us.

Information We Collect

We may collect the following information to provide you with a smooth shopping experience:

  • Contact details: Name, phone number, email, billing and shipping address.

  • Order & payment details: Items purchased, order history, payment method, and transaction details.

  • Account details: Login information, preferences, and communication settings.

  • Device & usage information: IP address, browser type, and how you interact with our website.

  • Customer communication: Information you share with us when contacting support.

How We Use Your Information

We use your personal information to:

  • Process and fulfill your orders.

  • Communicate about your purchases, returns, and support queries.

  • Improve our website, products, and customer service.

  • Send you updates, promotions, and marketing messages (you can opt out anytime).

  • Detect and prevent fraudulent or unauthorized transactions.

  • Comply with legal and regulatory requirements.

Sharing Your Information

We only share your information with trusted partners:

  • Shopify, our e-commerce platform, which powers our store.

  • Payment gateways (PhonePe, UPI, cards, etc.) to process payments securely.

  • Courier partners (Bluedart, DTDC, XpressBees, Ecom Express, Ecart, Delhivery) for delivery and returns.

  • Service providers that help us improve our operations (IT, analytics, support).

We do not sell or rent your personal data.

Data Security & Retention

We use industry-standard security measures to protect your data. While no system is 100% secure, we strive to safeguard your personal information.
We retain your data only as long as necessary to provide our services or as required by law.

Your Rights

You have the right to:

  • Access, update, or delete your personal information.

  • Opt out of marketing communications at any time.

  • Request details of how your data is used.

To exercise these rights, email us at support@manatee.in

Children’s Privacy

Our services are not intended for children under 18. We do not knowingly collect information from minors.

Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with the revised "Last updated" date.

Contact Us

For questions or concerns about your data, contact us:
Email: care@manatee.in
Phone: +91 8191917676
Address: 81, Pocket 1, Street Pocket 1, Jasola Vihar, New Delhi, DL, 110025, India